RESIDENT ACCESS

At Marquis Carmel Valley, we make life simpler and more convenient. With our exclusive resident programs and superior customer service, we cater to your day-to-day needs. If something comes up, we want to hear about it. Have a question for our team, need to make a service request, or just want to pay your rent? Our Resident Portal makes it quick and easy to connect with us. Get started today!

stay connected at Marquis Carmel Valley

the resident experience

Flexible Lease Terms

Whether you’re looking for something long-term, or require the flexibility of a short-term lease, we are happy to tailor lease terms to suit your needs.

30-Day Satisfaction Guarantee

We’re confident you’ll love your new home. But if you don’t, just notify us within 30 days of move-in, and you can break your lease. We’ll be sad to see you go, but we understand that sometimes plans change. 

resident perks

5-star service & peace of mind

At Marquis Carmel Valley, we understand home is the foundation of your life. Your home is your rock – a place to build your fondest memories and be your retreat when needed. That's why we're committed to providing comfort you can trust. 


As a CWS Apartment Community, we focus on enhancing lives, because we understand that your place isn't just an apartment, it's home. You'll experience our signature style, which includes our friendly team members, responsive service, thoughtfully-designed floor plans, distinctive amenities, and a well-kept community.


We don’t just talk about providing a better place to live, we guarantee it through our resident programs.

frequently asked questions

got questions?

we've got answers!

  • What are the additional fees on top of monthly rent?

    We strive to make our pricing as transparent as possible, and each additional fee will be clearly stated in your rental agreement. Additional fees include:


    - Valet Trash: $25 

    - Amenity Fee: $5 

    - Pest Control: $3 

    - Water: Based on usage and billed in addition to your monthly rent 

    - Electric: Based on usage and residents will need to create a utilities account 

    - Pet: If applicable, $25 per pet 

    - Carport: If applicable, $25 

    - Garage: If applicable, $200

    - Debit Card Payments will incur a service fee ranging from $3.95 to $9.95 per transaction

    - Credit Card Payments will incur a service fee of 2.95% per transaction

  • What do I need to qualify for an apartment?

    We’re thrilled to hear you want to apply! Each resident must meet certain criteria, including rental, credit, and criminal history checks, as well as employment and income verifications. After you have finished your application, you will receive a confirmation email with preliminary approval. To make your approval final, the office team will need a copy of each occupant's photo identification, pay stubs, or W2 forms to confirm income requirements. If you want to review the full requirements prior to applying, please contact the leasing office for a full breakdown.

  • I've been approved, what's next?

    Congratulations and thank you for choosing Marquis of Carmel Valley as your new home! Once approved, you will receive a Welcome Home letter from our team with a checklist to complete before moving in.

    Action items include:

    1. Electronically signing your lease
    2. Setting up your resident portal account
    3. Paying move-in fees and deposits
    4. Sending our team confirmation of your utilities accounts and renters insurance
    5. Setting up your move-in appointment

    We will stay in contact with you throughout this process and are available to answer any questions that you may have to make your move-in as smooth and easy as possible.

  • My move-in date is coming up, what's the move-in process?

    Welcome Home to Marquis of Carmel Valley! Before your move-in date, we will ensure that all required action items have been completed as outlined in the Welcome Home letter. We will then set up a move-in appointment.

    On your move-in date, we will give you a move-in packet with need-to-know information, hand over your keys, and you can begin moving in!

  • As a resident, where will I park? What about my guests?

    Thanks for your question!

    Some residents will have a garage attached to their apartment home. Residents without a garage and guests may park throughout the community on a first-come first-served basis. We just ask that guests leave parking close to the buildings for residents.

    Residents may also lease a carport for $25 per month or a detached garage for $200 per month.

  • As a resident, how will I receive packages?

    We're happy to share that we have a Luxer One Package Room with 24/7 access! All packages will be delivered and stored in this room. Each resident will need a unique code to enter the package room and retrieve their items.

  • What school district is Marquis of Carmel Valley in?

    Students at our community attend Charlotte-Mecklenburg schools. Depending on their grade level, students will go to:
    - Endhaven Elementary
    - Quail Hollow Middle
    - South Mecklenburg High School.